ITIL in progress; unc go hand ops/nd tk off c him/tmr may get xtra OT which can use; SP-me no more ktph-do ETM-train+test sian/cj not learning+no bckup-god giz me gd job; all talk bonus-rate 2 higher/i did xception risk & praise by ceo/sud fight w yen as not all time got this opportunity 2 outshine.